📖 Quick glossary

• Lead scoring: rating prospects based on their likelihood to buy.
• Sales pipeline: the prospect → customer journey, increasingly automated by agents.
• Lead machine: no-code agent (orchestration + base + AI) that qualifies and follows up on prospects automatically.
• Demand forecasting: anticipating needs to optimize stock.
• ROI (return on investment): net gain relative to cost; here (hours × hourly cost) − agent cost.
• Pilot deployment: launch on a small scope, measure, then expand.
• Upskilling / reskilling: building up skills / retraining in the face of AI.
• AI Engineer: builds AI applications/agents (fastest-growing role).
• MLOps Engineer: deploys and stabilizes AI in production.
• AI Ethics / Governance Officer: ensures AI is compliant and non-discriminatory.